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Privacy Policy

Thealpina.co.uk welcomes you to our website. By continuing with your usage of the site and any of its products, services or content, you are confirming that you are in agreement with the privacy policies, terms and conditions listed below. If you have any dispute with one or all of these conditions, please stop using the site and exit immediately. The privacy policy, and these terms and conditions, govern our relationship with the site's users.

The words 'thealpina.co.uk,' 'we,' 'us', 'the company' and 'our' are used to refer to the website owner, GILT INVEST LTD. When we use the term 'you', 'visitors' and 'users' we do so referring to any visitor to our website.

The Alpina is trading name of GILT INVEST LTD, a company registered at 41 Walsingham Road, Middlesex, EN2 6EY with number 07872720

What is this Privacy Policy for?

This privacy policy is for this website thealpina.co.uk and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy and GDPR.

Your Rights

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling

The right to be informed: Organizations must provide users with information about the data processing activities they carry out. Such information can be provided via privacy notices/policies in writing, including by electronic means. The information must be concise, transparent, intelligible, easily accessible, written in clear and plain language (especially if addressed to a child), and free of charge.

The right to access: Users have the right to access to their personal data and information about how their personal data is being processed. If the user requests it, data controllers must provide an overview of the categories of data being processed, a copy of the actual data and details about the processing. The details should include the purpose, how the data was acquired and with whom it was shared. Also, the organization must provide the person making the request with a copy of their personal data free of charge (a reasonable fee can be charged for further copies). The Right to access is closely linked to the Right to data portability, but these two rights are not the same. It is therefore important that in your privacy policy, there is a clear distinction between the two rights.

The right to rectification: Users have the right to have their personal data rectified if it is inaccurate or incomplete. This right also implies that rectification must be disclosed to any and all third-party recipients involved in the processing of the data in question - unless doing so is impossible or disproportionately difficult. If requested by the user, the organization must also inform the user about these third-party recipients.

The right to object: Under the GDPR, users have the right to object to certain processing activities in relation to their personal data carried out by the Controller. In a nutshell, the user can object to the processing of their data whenever the processing is based on the controller's legitimate interest, or the performance of a task in the public interest/exercise of official authority, or for purposes of scientific/historical research and statistics. The user has to motivate their objection, unless the processing is carried out for direct marketing purposes, in which case no motivation is needed to exercise this right.

The right to data portability: Users have the right to obtain (in a machine readable format) their personal data for the purpose of transferring it from one controller to another, without being prevented from doing so by the data processor. Both 'provided' and 'observed' data are included under this rule.

The right to erasure: When data is no longer relevant to its original purpose or where users have withdrawn consent or where the personal data have been unlawfully processed, users have the right to request that their data be erased and all dissemination ceased. The right to erasure can be refused where the personal data is processed for archiving purposes in the public interest (for example, scientific research), where data is necessary for legal defense, or to comply with a legal obligation, or for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller. The right to erasure can also be denied where the data is necessary to exercise the right of freedom of expression, or where the data is being processed for health purposes in the public interest.

The right to restrict processing: Users have the right to restrict the processing of their personal data in cases where they've contested its accuracy; where the user has objected to the processing and the organization is considering whether it has a legitimate ground which overrides this right; where the processing is unlawful but the user requests restriction instead of erasure; or where the data is no longer needed but the user needs it to establish, exercise or defend a legal claim. The restriction must be disclosed to any and all third-party recipients involved in the processing of the data in question - unless doing so is impossible or disproportionately difficult. If requested by the user, the organization must also inform the user about these third-party recipients.

Rights relating to automated decision making and profiling: Users have the right to not be subjected to a decision when it is based on automated processing or profiling, and it produces a legal or a similarly significant effect on the user. Organizations can only carry out automated decision-making if it is needed for the performance of a contract; authorized by EU state law applicable to the data controller; does not have a legal or similarly significant effect on the user; or is based on the individual's explicit consent. You can only make automated decisions based on special category data without the explicit consent of the user or reasons of substantial public interest.

For more information visit ICO Rights for Individuals

Personal Information We Collect

"Personal Information" is information that identifies you as an individual, such as:

  • Name
  • Postal address
  • Telephone number (including home and mobile phone numbers)
  • Email address
  • Country of residence

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Collect Personal Information

We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Sites: We may collect Personal Information through the Sites, e.g., when you register.
  • Offline We may collect Personal Information from you offline, such as when you contact customer service.
  • Online tracking: Because we do not track our Site users over time and across third-party websites, we do not respond to browser do-not-track signals.

The Personal Information you provide through the Sites may be combined with Personal Information and Other Information that you provide to us (via online or offline means), that is publicly available, or that we may otherwise obtain online or offline.

Other Information We May Collect

"Other Information" is any information that does not reveal your specific identity, such as:

  • Browser and device information
  • Server log file information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you
  • Location information
  • Aggregated information
  • Search terms you have used to either find our website or used on our website
  • A record of all browsing behaviour including links clicked. This is done via a cookie which is set on your first arrival to our website and the contents of any form you submit to us.
  • Information that will help us contact you in the future like: name, address, phone and email. We will retain all personal information disclosed by you to us, we will not seek to append personal data from external sources.

How We May Collect Other Information

We may collect Other Information in a variety of ways, including:

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, service provider, and the name and version of the Sites (such as the App) you are using. We use this information for statistical purposes as well as to ensure that the Sites function properly.

Through server log files:Your "IP Address" is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating Sites usage levels, helping diagnose server problems, and administering the Sites. Please note that we treat IP Addresses, server log files and related information as Other Information, except where we are required to do otherwise under applicable law.

Using cookies Cookies allow a web server to transfer data to a computer or device for record keeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the Sites. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.

Using pixel tags: Using pixel tags and other similar technologies - Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates. These may be used to measure the success of our marketing campaigns and compile statistics about Sites usage and response rates.

From you: Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites.

Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device's physical location to provide you with personalized location-based services and content. We may also share your device's physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device's location, but if you choose to deny such uses and/or sharing, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.

By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Sites, (for example, we may use Personal Information to calculate the percentage of our users who have a particular telephone area code).

 

Analytics tools: We use website and application analytics services provided by third parties that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites.You can learn about Google's practices in connection with this information collection and how to opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

How we use and disclose information

We may use Personal Information:

  • To send administrative information to you, for example, information regarding your house purchase, the Sites and changes to our terms, conditions, and policies. Because this information may be important to your use of the Sites, you may not opt-out of receiving these communications.
  • to provide you with updates and announcements concerning our services
  • to re-contact you if we have not heard from you in a while,
  • for our business purposes, such as analyzing and managing our businesses, market research, audits, enhancing our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the Sites experience and content based on your past activities on the Sites, and gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues).
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

  • to our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other similar services to enable them to provide services.
  • to identify you to anyone to whom you send messages through the Sites.
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e)to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How We May Use and Disclose Other Information

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the "How We May Collect Other Information" section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your zip code). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

Resources & Further Information

v.1.0 January 2022 Edited & customised by: thealpina.co.uk 41 Walsingham Road, Enfield, Middlesex, EN2 6EY

0113 347 3210